Frequently Asked Questions

My License Keys do not work anymore!
Last Updated 9 months ago

1) You just performed an upgrade of your SWAM products (Saxophones and Clarinets only)

Starting from v2.x of The Saxophones, Soprano Sax and The Soprano & Bass Clarinets, the license procedure has changed: each License Key now unlocks all instruments of the same package, so, for example for The Saxophones you won't need to manage four different keys.

If you've just updated your SWAM instrument from an older release, maybe you overlooked your new License Keys in the email message you received together with the download links.
Anyway, you can always recover your License Keys have a look at this FAQ: https://swamengine.com/support/kb/faq.php?id=3

2) You just performed an upgrade of your Operating System

In some cases, performing an OS upgrade will invalidate your License Keys (for example upgrading from Windows 8 to Windows 10, or from OS X).

Please have a look at this known issue for a specific Windows 10 update: https://www.swamengine.com/support/kb/faq.php?id=22

3) You just performed an hardware upgrade

In some cases, performing an hardware upgrade or a BIOS update to your machine, will invalidate your License Keys (for example changing CPU or replacing the Motherboard).

4) You just changed your computer

If you have just installed your SWAM instrument on a new computer, you cannot use the same License Key that you already used on another computer, you need to use your second License Key.
If you already used both License Keys, the only way to activate your SWAM instrument on your new computer (other than buying a new product) is to free-up one of your License Keys; anyway, doing so, the instrument activated using that Key on the older computer will stop working.

For the scenarios 2), 3) and 4), you can "deauthorize" your License Keys. This can be done on the Customer Portal https://my.audiomodeling.com



Important!
The deauthorization process for OFFLINE-activated keys is not possible using this page.
Contact the SWAM Support Team through the Contact Page or send an email to support@swamengine.com in order to know how to proceed for OFFLINE-activated keys.

Please, use the email address you used for the purchase of the SWAM instrument, or supply both the order number and at least one of your License Keys to prove your ownership.


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